Frequently Asked Questions
Everything you need to know about your Mikado Diamonds purchase.
Are your diamonds ethically sourced?
Yes, at Mikado Diamonds, we strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.
Do you offer free shipping on orders?
We provide complimentary, fully insured express shipping on all domestic orders over $500 to ensure your jewelry arrives safely and securely.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and lab certifications intact.
How do I find my correct ring size?
You can download our printable size guide from the website or request a complimentary physical ring sizer to be mailed to your home before placing an order.
Do your diamonds come with a grading certificate?
Every diamond over 0.50 carats comes with an official grading report from world-renowned laboratories such as GIA or IGI, detailing its cut, color, clarity, and carat weight.
Can I customize a piece of jewelry?
Absolutely. Our master jewelers specialize in bespoke designs. You can contact our concierge team to begin the process of creating a one-of-a-kind custom piece.